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Here's What Customers Are Saying
Elliot Lockman
Gonna be honest if I could give them zero stars I would. Service and sales alike they just want your money. Took my 2011 GMC Sierra in under warranty and told them what I knew to be the problem they put a bandage on it just enough for my warranty to lapse and after a 8300 motor offered me 9 for a trade in. Also bought a jeep from them and nothing but issues with that. Worst service I've ever experienced from a chevy dealership. Will never trust them to do their job again. Would rather drive 100+ miles just to avoid the lack of care.
Dan Piispanen
If I could give 0 STARS I certainly would. We’ve never been treated so poorly at a car dealership in my life. The salesman (Kristopher) was VERY unprofessional! We test drove a ‘19 Duramax listed for $55,900. Told him if we can get closer to $50k than let’s do business and he said “you mydeswell leave cuz that ain’t happening”. Really? That’s how you talk to potential customers? I than said “can we get to $53,000”? Before i could even finish saying it he said “Nope can’t do it, the price is the price so your wasting your time”. I than showed him a truck at North Branch Chevrolet that’s pretty well identical (4k mile difference) that’s listed for $49,900. Get this, he says “well go buy that truck than, what are you doing here?”. Really?? Than goes and talks to another guy that works there and says to him “they’re saying the same model truck in North Branch is listed for $49k”. I’m not “saying” anything, I showed you the listing. Upper management might wanna take a better look at their employees. I’m not one to write reviews but this needed to be said. Never again will I step foot in that place nor would I recommend anyone else to. Worst potential buying experience ever!
Kate - Rob Ash
We were 40 miles from home and our pickup started vibrating and losing acceleration power. It was a Friday and I knew the nearest GM service was in Mora would be our only hope of getting any issues fixed before the weekend. We had 400 more miles to go over the next two days and I expected our chances for any service on a Friday would be very slim. When I stopped at the Mora Chevy Buick service department, I saw a row of six keys and service paperwork sitting on the counter. Therefore I was expecting a quick referral from the service advisor that I would need to schedule a service appointment when their time would permit. Instead I watched as the two service advisors worked up a plan to see if one of the technicians could break away for a quick look and diagnosis on my pickup while keeping their other service commitments on schedule. They explained that this approach would at least give me insight to whether if I could keep driving or if I would cause more problems or damage if I continued. I was so excited that the Mora team was even willing to just look under the hood. I told my wife the plan and she asked if we could bring in our dog inside the dealership and into the waiting room; our dog was already terrified of the new surroundings and unfamiliar territory. I asked the receptionist about bringing in our dog and she had one restriction--the dog had to be cute. Thankfully every dog is cute in her eyes and she asked if there was anything else she could do to help us we were waiting. Because it was nearly lunch time, she even gave us some menus to restaurants we could walk to. As my wife and I planned our alternative weekend plans--including canceling our planned road trip--we assumed the pickup would likely need to stay through until next week to be service. It wasn't long before our advisor came out for an update but instead told us they found the problem, fixed it, and we could be on our way. What? Fixed? Our advisor then took the time to explain the diagnostic approach they used to give me confidence that the issue was fully resolved. Although one of the engine error codes pointed to bad gas, they tested it and it was fine. They found a bad spark plug in cylinder #5 that was causing the vibration and when they moved the #5 spark plug to cylinder #3, that cylinder began to fail--a sure sign that the problem had followed the spark plug; therefore a new spark plug was the solve. I appreciated the "can-do" service by everyone at the Mora Chevy Buick dealership--who seemed to understand what it was like to be away from home, having engine trouble and only passing through Mora. I appreciated their care and urgency to get us back on the road quickly even while being extremely busy with their Friday workload and commitments they had made to other service customers. Thanks to the Mora Chevy Buick team--from reception to service--we were able to get back on the road and continue the longer miles yet to come. We hope to visit them again but under normal, less urgent circumstances.
Jane Voss
Tried to rate with zero stars but won't post. So I bought my car from another dealer in 2020 and within the first week it was not drivable. They pulled tge codes and it read timing and misfires. So they repaired it. Then last fall it just stopped running, before that it was running fine. Well it now needed a fuel pump. So I called and mora chev quoted a decent price to repair. I did not bring it until may. I had to pull it there with a tow rope. The next day they called and said that the rod went through the block and I needed a new engine. They started it somehow and said ut was running really ruff and loud. They kept it running and blew the rod. They say it was caused from the codes they ran from 2020. They also said the car just started up. I brought in for fuel pump not anything else and they didn't even do the fuel pump. Before this I was absolutely satisfied with their business but now NO WAY. I AM NO LONGER chevy customer and will tell my story to those who will listen. Fishy, risky mechanical department.
Danielle Ohnstad
When you are interested in a vehicle and they IMMEDIATELY start out with high pressure tactics it’s disgusting. “You’d better get here before XYZ time, because someone else is interested. My boss just had me put a hold on this” blah blah blah. Then my husband drives by after work and sees said vehicle that you supposedly had a hold on still up on the rack for show. You’ll never have our business, and we will be sure to tell everyone we know how amazing Tinker and Larson treated us!