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Here's What Customers Are Saying
Stephanie Redmon
I had a wonderful experience with Acura Sherman Oaks. They were helpful and informative without being pushy. They really wanted to understand my needs and help me find the right fit for me. I worked with Ernest, Jimmy and Demetrio. Jimmy was so patient with me as I went from one car to another not able to make up my mind. He was totally understanding and I never felt rushed like I have at other dealerships. They were also willing to work with me to get to a deal I felt comfortable with. When I came to get my car they had a big bow on it. This was a great experience. I highly recommend Acura of Sherman Oaks.
Kate Spiva
James, Dimitri and Raul made the buying experience enjoyable. Having been run around by dealerships in the past, we were dreading buying a new car. From the moment I reached out, they were all transparent, responsive, friendly and easy to work with. We left with our dream car at a fair price with no hassle or gimmicks. I could not more highly recommend a dealership!
Mikhail Baklan
I want to thank Dmitrii Fateev for being so professional, knowledgeable, and attentive. We first stopped by at the Acura of Sherman Oaks earlier in 2023 just to look at an MDX and met Dmitrii. We told him that we weren't looking to buy just yet and he still took his time to show us the MDX's, explain to us the differences between the models, and even had us test drive two different models while explaining all the features in each. He is extremely knowledgeable. It was truly a pleasure test driving the vehicles on our first visit. We did talk about some numbers but he was not pushy at all, just giving us information which we appreciated greatly. After test driving other vehicles that we were considering, nothing came close to the experience we had at Acura of Sherman Oaks with Dmitrii Fateev. When we were ready to buy later in 2023, we came back specifically to Acura of Sherman Oaks to speak with Dmitrii. Before coming in the second time, we spoke with Dmitrii over the phone since we knew the vehicle we wanted and agreed on the lease terms over the phone He once again was very professional and was very easy to deal with. He explained all the terms and made sure we were comfortable with the purchase, I heard stories about how the vehicle buying process is but with Dmitrii it was a pleasant experience. We are extremely happy with the Dmitrii, the vehicle we are leasing, and the whole experience. Acura of Sherman Oaks is lucky to have such a fantastic employee. If you consider buying an Acura, we highly recommend to go speak with Dmitrii Fateev. Thank you Dmitrii!
Ellen Norris
I had a recent recall on my RDX. I made an appointment at Sherman Oaks Acura to have the recall issue repaired. It was a great experience. The service was great and I spend the time in the waiting room with a nice cafe latte! I can’t recommend them enough- great experience!
Mace johnson
Eight Honda’s later, My wife and I decided to look into the Acura brand. Meeting Alex Calinescu our sales representative from Sherman Oaks Acura helped us with the decision. Alex is easy going, and the most knowledgeable auto salesman I have ever met, he really knows cars very well. Alex will guide you through the decision making process to get you in the right car, and make sure you are happy with the purchase. The only Negative experience is the loaner car that was given to me while a small detail is being done to our new MDX. The Loaner Car: Smells Of Cigarette Smoke, Was Unwashed, and has a Small Dent on the right front fender that was not pointed out to me. This is not a reflection of Alex’s Five Star Service And Why I Gave The Review 5 Stars.