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Here's What Customers Are Saying
Katie Murray
I purchased an amazing truck that fits my family’s needs. It had an issue that was not addressed by the team due to a unique situation but Matt (service manager) worked with me and made sure the issue was not only corrected but went above and beyond my expectations. I have never had a vehicle that people stop me to ask about before in my life. I would absolutely do business again with them because of their extremely fair pricing but most of all because of the amazing team that actually care about their customer needs!
Tasha Ferguson
We searched for months. Gave up bc every vehicle seemed to have issues. Then restarted our search a week ago. They made it super easy!! Sent me videos of the cars I was interested in bc we were an hour away. Texting back and forth as to what we wanted to see instead of waiting on hold over a phone call … Josh Reed did amazing ! We pulled in and he got the bmw x7 m50i out, we drove it. Fell in love. Left to go see one more just to make sure - text him to get it ready that we were coming back to buy. Easy peasy ! Had paperwork waiting when we got back from the bank and lunch - one thing. They can’t take a pnc to go open loan check. So we had to go through their financing for the tiny bit we financed . . So keep that in mind if you go through your bank for financing and use a to go loan check. But it was quick and we were out the door after signing within 45 minutes. Love my bmw x7 m50i. Left with a full tank of gas in the beast too! Everyone was compassionate w my having to hurry to get home for our daughters bday party. So they hurried up the process. In all honesty - no one wants to be at a dealership for hours on end. And we weren’t !! I’d definitely go to to buy a vehicle from again. Love that they text for communication- makes it so easy ! Nice people. Thanks Josh!!
Zach
I do not recommend Carmel Motors. I've had to literally follow up & call them for everything & they seriously drag their feet. Id give a full timeline but my review can only be so long :-( . It took them 40+ days to send me my title, 3 weeks to pay off my trade in & just under 2 months to send me a check that was promised a month ago after they sold me a car missing a sensor that their salesman said would be covered by my warranty. I literally called them every step of the process as my temp tags almost expired before I ever got my title. Cherry on top of this worst car buying experience ever is I've put only just a little over 1k miles on it since purchase & my vehicle now needs all new brakes & shakes when I try to stop & could use tires. 2 THOUSAND in repairs + tires for something I've been driving less than 2 months. Video included is 1 week after purchase straight from a BMW tech.
Lawrence Wood
I bought a lovely used Volvo C70 from out of state, and the dealer--particularly salesman Eric Murray--could not have been more helpful, assuring me of the quality of the car while being honest about the very few imperfections, even sending me video clip details. I would not hesitate to buy from Carmel Motors again!
Ryan Nelson
Carmel Motors exceeded my expectations from start to finish! Their user-friendly website, exceptional customer service, smooth financing process, and vehicle delivery made the entire online car buying process a pleasure. I highly recommend Carmel Motors to anyone looking for a reliable and customer-focused dealership. Shoutout to Owen for making it all happen!