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Here's What Customers Are Saying
Sheila Heaney
Terrible experience. They were decent until the car sold. Then I took it to my normal shop and it needs $3500 in repairs, including a leaking rear main seal. Would have been cheaper to buy a newer more expensive vehicle. I sent them the invoice and tried to work something out with them, but I just kept getting told that the owner would "call me on Monday" for two weeks, trying to push the issue past the 30-day warranty. Super sketchy.
Albert Adolphus
Jack was our salesman, he was helpful. Kevin was the finance guy and was awesome: Jessica was the receptionist and made sure our child was happy when in the office, offering him Juices and snacks. As with any used car Our BMW had minor things pop up after the sale. However we were very pleased with how the dealership handled the minor issues. They kept all their promises and made sure we were happy with our purchase. I believe they went above and beyond to make sure we had exactly what was promised. I treaded them with respect and they did the same! I would not hesitate to buy another vehicle from this dealership.
Russell Y
I was hesitant because of the poor ratings. Many say they have had a poor experience. I think they just lack experience in purchasing a car. My transaction was easy and painless. Kevin let me take the car to the mechanic of my choice. Kevin agreed to fix the one issue I pointed out without hesitation. I would recommend this dealership. Kevin was straight forward and easy to work with! Thanks!
Shonika Jones
I live in Alabama and bought a car from this place, online. “Big Mistake” They cashed the check, but kept delaying release of car to transporters. Car finally arrives and now two weeks later after having the car serviced, barley driven it and having the oil changed the engine needs replacing. So the car had engine problems prior to the sell. They thicken the oil to silence all noises related. I say they because I was told it was a good car and they were selling for a friend. They also reset all codes so that the check engine light would go off. Let’s say they were successful at what they did. However, they forgot it’s something called vehicle code history. We have retrieved all codes which signifies all prior problems…main one-low oil pressure and others. Remind you I just received the second key on yesterday from a more than 30 day purchase. Wait.. let’s not forget I had to continuously call them to send title and paperwork to get registration in Alabama. These people are TRASH. I wouldn’t recommend anyone to purchase dog food from these people. It’s sad how people get over on a person. KARMA IS REAL. RUN!!! Find you another dealer! They will not fix or respond to you after a sale. Will constantly give you the run around.
Ryan Koogler
Had a so-so experience at this place. Kevin is a good dude, I enjoyed talking to him, but like many car places, this place tends to make promises and then not deliver on them the minute they've got their sale in the bag. I was a promised a vehicle, cleaned and detailed, ready to be driven off the lot in 1-2 days. I took them at their word and made a down payment. It ended up taking an extra day for repairs, it wasn't detailed at all, and the minute I drove it off the lot there were 2 new engine lights coming on. I ended up not buying the car, and I am grateful to them for giving me a full refund instead of holding me to the paperwork I signed. Their 30 day return policy is actually a really great thing that I wish more places would have. Now, they promised to re-emburse me for my uber ride to the lot from 45 minutes away, but once I returned the car, they no longer responded to my messages for this. So while this place has it's good elements, policies, and staff, little things like this definitely turned me off.